Downloads & support
Prepare for remote support.
We provide the thiwico Windows client for remote support sessions arranged in advance. Agree the session with us before starting the application.
Download for Windows
thiwico remote support for Windows
ZIP containing the thiwico Windows client for an agreed remote support session. Version 1.4.5, approximately 26.2 MiB.
Open download: thiwico remote support for WindowsBefore you start
Check that you are using the intended Windows device and have an internet connection. If device management restricts running applications, agree the procedure with the people responsible.
The download entry lists the operating system, file type, checked software version and review date. These details help you prepare for the session.
Start the session together
Download the ZIP file using the download entry and extract it. Open the included application when agreed with thiwico and follow the agreed steps. Only grant access when you have requested the support.
- Save the download on the intended Windows device
- Extract the ZIP and open the application when agreed
- Coordinate the session and access with thiwico
If the application will not start
Tell us your operating system and the message displayed. For macOS, Linux or mobile devices, we will discuss the appropriate approach separately; the file offered here is a Windows application.